This is an Innovative AI for Aftersales project funded by Bi-REX in partnership with SACMI, MEP, CEFLA and SECO.

iLuMinAS: Artificial Intelligence transforms Multilingual Customer Service and Aftersales

The aim of the project is to create a system that can support service and ticket management in such a way as to streamline after-sales service and reduce the effort required for requests related to the most frequently handled issues.

Essential will be the ability to combine multidisciplinary skills to develop a cutting-edge technological solution that integrates innovative approaches to knowledge management, technical documentation management and ticketing management with the potential of artificial intelligence.

iLuMinAS#AI #Aftersale #documentazionetecnica #technicalwriting #Knowlwdgemangement #BIREX #CINECA