ELECTRONICS AND HOME AUTOMATION

CLIENT

A world leader in the manufacture of intercom and video intercom equipment and the design and implementation of burglar alarm, video surveillance, home automation, fire detection and access control systems for the protection of people and environments.

 

REQUIREMENTS

• To globally standardize the editorial methods of technical documentation, software documentation, marketing, and for both internal and end-customer training through the use of a CMS system and interactive control tools
• To integrate a translation management system (TMS) into the CMS, to fully automate the outbound (export) and inbound (import) flow of content and centralize the management of multilingual content
• To track projects in real time
• To increase the efficiency and consistency of the reviser validation process within markets
• To track revisers’ work post-validation
• To measure quality (KPIs) and service levels (SLAs)
• To consult content assets (translation memories and terminology)
• To ensure a content quality control tool upstream of translations
• To provide an automated management mode via integration with the TMS and CMS

 

SOLUTION

To provide technical writing services supported by Logos CCMS software, fully integrated with the myLogosys portal (TMS); to implement the free and customized myLogosys platform globally, for all Group divisions and subsidiaries.

The platform:

• includes a real-time notification system to track projects at every stage: costing, launch, progress, quality control, validation in markets and delivery
• provides access to translation memories and terminology
• implements the myReview application, integrated with translation memories and glossaries, for validation by revisers, whose work is further facilitated by the clear and precise indication of content previously reviewed
• creates a .html report of reviser' interventions for subsequent evaluation
• ensures unlimited reporting of performance levels
• implements the myAuthorAssistant app, a set of tools to support editors in creating content with consistency in terms of phraseology, terminology, and style
• provides for the automation of content flow from CMS and PIM to the TMS

 

RESULTS

Standardization of processes with increased efficiency at all levels

Reduced reviser workload and inconsistencies in interventions due to the speed and ease of browsing translation memories and glossaries during validation activities

Creation of a shared system of procedures and controls

 

TOOLS

myLogosys TMS – intelligent automation of processes

myReview – agile revision

myAuthorAssistant – the enhanced editor